We collect the information we need to provide locksmith services, respond to requests, and keep records, and we explain below what we collect, why, and how you can review or remove your information.
What information we collect
We collect information you give us directly when you request service or contact us, and information we collect automatically when you use our website.
- Name and contact details you provide to arrange service.
- Service location and property details needed to perform work, such as whether the job is for a home, business, or vehicle.
- Details of the request, including notes, photos, or descriptions you share to explain the issue.
- Communications between you and our team, including email or messages needed to confirm work or follow up.
- Site usage information collected automatically, such as IP address, device type, and pages visited, used to understand how people use our website.
How we use your information
We use personal information to deliver and improve our services, to communicate with you, and to meet legal and business obligations.
- To respond to inquiries and schedule or perform locksmith work.
- To provide billing, invoices, and records related to services performed.
- To communicate about appointments, service updates, and safety or security recommendations.
- To analyze website use and improve content and navigation.
- To comply with legal obligations and to protect our rights and property.
Cookies and tracking
Our website uses cookies and similar technologies to remember preferences and to collect site usage information. We also use third party analytics services to understand traffic patterns and improve the site. You can manage most cookie settings through your browser or device.
Sharing information with third parties
We may share personal information with service providers who assist us with operations, such as payment processing, messaging, or website hosting. We require those providers to protect your information and to use it only for the services they perform for us.
We do not sell personal information. We may disclose information if required by law, to respond to legal requests, or to protect the safety or rights of our business and customers.
How long we keep information
We retain personal information as long as necessary to provide services, to comply with legal obligations, and to resolve disputes. When information is no longer needed, we take steps to securely delete or anonymize it.
Your choices and access
You can review, correct, or request deletion of personal information we hold about you. To make a request, use the contact options on our website or message us through our Google Business Profile. We will respond to reasonable requests and explain any legal reasons we cannot fulfill a request in full.
If you need immediate assistance for an emergency lockout, please use the contact options listed on our Google Business Profile to reach us quickly.
Payment information
If you pay for services online or by card, payment details are processed by authorized third party payment processors. We do not store complete payment card numbers on our servers.
Security
We use administrative and technical safeguards to protect personal information from unauthorized access and disclosure. No method of transmission or storage is perfectly secure, so we cannot promise absolute security, but we take reasonable measures appropriate to the type of information.
Children
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Changes to this policy
We may update this policy to reflect changes in our practices. If we make material changes, we will post the updated policy on our website and indicate the policy revision. Continued use of our website after changes means you accept the updated policy.
Key takeaway
We collect only the information needed to provide locksmith services and to improve our site. You can request access, corrections, or removal through the contact options on our website or our Google Business Profile.
Frequently asked questions
What personal information do you collect when I request service?
We collect the contact information you provide, details about the property or vehicle needing service, any photos or descriptions you share, and communications needed to schedule and complete the work.
Do you share my information with anyone else?
We share information with service providers who help us operate the business, such as payment processors or hosting providers. We do not sell personal information and we require vendors to protect the data they process for us.
How can I request deletion of my information?
You can request deletion using the contact options on our website or by messaging us through our Google Business Profile. We will respond to reasonable requests and explain any limits to deletion required by law or for record keeping.
Is my payment information stored on your site?
Payment transactions are handled by authorized third party processors. We do not store full payment card numbers on our servers.
Find us on Google
To view business hours, directions, or customer reviews, see our Google Business Profile. To learn more about our services and related policies, visit other pages on this site.